Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and Firehouse 360 ("Firehouse 360," "we," "us," or "our") governing your access to and use of the Firehouse 360 software, websites, and related services (the "Service"). By checking the acceptance box, creating or accessing an account, signing an order, or otherwise using the Service, you agree to these Terms, to the Emergency-Service Disclaimer in Section 10, and to our Privacy Policy. We record the version of these Terms you accept, together with the date, and we may ask you to accept again when we make material changes. If you use the Service on behalf of a fire department, agency, or other organization, you represent that you are authorized to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

2. The Service

Firehouse 360 provides cloud-based software for fire departments and emergency-service agencies, including features such as incident and call tracking, scheduling, rosters, certification tracking, apparatus and equipment checks, document management, hall-rental management, donations, an informational CAD/dispatch board, and related tools. We may add, change, or remove features over time. Available features depend on your plan and are described on our Pricing and product pages.

3. Accounts and access

You must provide accurate registration information and keep it current. You are responsible for safeguarding login credentials, for all activity under your accounts, and for ensuring your users comply with these Terms. Notify us promptly of any unauthorized use or suspected compromise. We are not liable for losses arising from your failure to secure credentials or from unauthorized access you could have prevented.

4. Acceptable use

You agree not to: (a) use the Service unlawfully or to store or transmit unlawful, infringing, or harmful content; (b) attempt to gain unauthorized access to the Service, other customers' data, or our systems, or probe or test the vulnerability of the Service without our prior written authorization; (c) interfere with or disrupt the integrity or performance of the Service, or scrape or extract data by automated means except as permitted; (d) reverse engineer, resell, or provide the Service to third parties except as expressly permitted; (e) use the Service to build a competing product; or (f) redistribute dispatch or personal information obtained through the Service in a manner inconsistent with your authority to access it or with any originating-agency restrictions. We may suspend or limit access to address conduct that violates this section or that we reasonably believe threatens the security or integrity of the Service.

5. Customer data and ownership

As between you and us, you own the data your organization enters into the Service ("Customer Data"). You grant us a limited, royalty-free, non-exclusive, non-transferable license to host, store, process, transmit, back up, and display Customer Data solely to provide, secure, and support the Service and as described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to provide it to us (including any parental or guardian consent for minors). While your subscription is active you can export your Customer Data (e.g., CSV) — no lock-in.

Use of the Service, and your submission of Customer Data, are voluntary. You decide what to submit and do so at your own discretion and risk. You acknowledge that Customer Data you or your users enter is stored and retained on our systems and our service providers' infrastructure (including backups) as described in our Privacy Policy, and that it may persist there for the retention periods described in that Policy.

6. Fees, billing, and renewal

Paid plans are billed in advance for the term shown in your order or on the Pricing page (typically annual), by card (processed by our payment processor) or by invoice. Unless your order states otherwise, subscriptions renew automatically for successive terms at the then-current rates; either party may decline renewal by giving notice at least thirty (30) days before the end of the current term. We will provide clear advance notice of renewal and of any price change (price changes apply prospectively). Fees are non-refundable except where required by law or expressly stated. Late or failed payments may result in reminder notices, suspension, and eventual termination. You are responsible for applicable taxes other than taxes on our income.

7. Third-party services

The Service may integrate with third-party products (for example, payment processing, email delivery, mapping, dispatch/CAD, and access-control providers). Your use of those products is governed by their own terms, and we are not responsible for them. We rely on third-party hosting and infrastructure to operate the Service, and third-party integrations may change, be restricted, or be discontinued by their providers at any time.

8. Security — efforts, not guarantees

We use reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, including encryption of sensitive data at rest, role-based access controls, audit logging, and isolation of each department's data. See our Security page for more. However, no method of transmission or electronic storage is completely secure, and we do not and cannot promise or guarantee that the Service or Customer Data will be free from unauthorized access, interception, loss, alteration, or breach. Data breaches occur even at organizations with vast security resources; you acknowledge that you provide Customer Data at your own risk, that security is a shared responsibility, and that no system can be guaranteed to be impenetrable. To the maximum extent permitted by law, we disclaim any warranty or guarantee against data breaches or other security incidents, and our obligations are limited to those expressly stated in these Terms and required by applicable law.

9. Availability

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable for scheduled or emergency maintenance, updates, or factors outside our control. Unless a separate written service-level agreement applies, the Service is provided without any uptime commitment.

10. Emergency-service disclaimer — NOT a 911, dispatch, or life-safety system

THE SERVICE, INCLUDING ANY CAD/DISPATCH BOARD, ALERTING, MAPPING, OR AUTOMATED ACCESS-CONTROL (DOOR-UNLOCK) FEATURE, DISPLAYS OR ACTS ON INFORMATION FOR SITUATIONAL-AWARENESS AND CONVENIENCE ONLY. IT IS NOT, AND MUST NOT BE RELIED UPON AS, A PRIMARY, FAILSAFE, OR SOLE-SOURCE DISPATCH, ALERTING, EMERGENCY-RESPONSE, OR ACCESS SYSTEM, AND IT IS NOT A SUBSTITUTE FOR OFFICIAL 911, CAD, RADIO, OR ACCESS SYSTEMS. The Service may be delayed, interrupted, incomplete, inaccurate, or unavailable due to power loss, loss of internet or cellular connectivity, third-party CAD or data-feed failures, equipment or configuration issues, or network congestion. You must maintain your official CAD, dispatch, radio, and access systems as the authoritative source and must not disable, deprioritize, or replace them in reliance on the Service. If an automated feature ever does not fire, is delayed, or does not reach your equipment, your members get in and respond exactly the way they do today (for example, by key, fob, or radio). You are responsible for choosing which doors participate and for maintaining a reliable primary means of access at all times. To the maximum extent permitted by law, we disclaim all liability for any outage, delay, interruption, misconfiguration, or inability to receive, display, or act on dispatch data or access commands, and for any personal injury, death, property damage, or other harm resulting from reliance on the Service. You agree to defend, indemnify, and hold us harmless from any claim relating to the failure, outage, delay, or inaccuracy of dispatch data or automated features.

11. AI-assisted features

The Service may include features that use artificial intelligence or machine learning to generate content, drafts, summaries, or suggestions ("AI Output"), such as AI-drafted emails and replies. AI OUTPUT IS PROVIDED "AS IS." WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR FIT FOR ANY PURPOSE, AND IT MAY CONTAIN ERRORS, OMISSIONS, OR FABRICATED INFORMATION. You are solely responsible for reviewing, verifying, and editing AI Output before relying on, sending, or acting on it. AI Output is not professional, legal, medical, financial, or emergency-response advice and must not be used as a substitute for qualified human judgment or for official dispatch decisions. To the maximum extent permitted by law, we are not liable for any loss or harm arising from your use of or reliance on AI Output. As between the parties, we assign to you whatever rights we have in AI Output generated for you; because of the nature of AI, other users may receive the same or similar output.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available," with all faults, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure, or that any dispatch/CAD data will be accurate, complete, or current. The Service is a tool to assist your operations; it is not a substitute for your own judgment, official records, or 911/dispatch systems.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, or for any damages arising from reliance on data displayed by the Service, even if advised of the possibility. Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim. These limitations are a fundamental basis of the agreement between us and apply regardless of the theory of liability; they do not apply to liability that cannot be limited under applicable law, including gross negligence, recklessness, or willful misconduct.

14. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or law, or your violation of another party's rights, except to the extent caused by our own breach of these Terms. This obligation survives termination.

15. Suspension and termination

You may cancel at any time, effective at the end of your current term. We may suspend or terminate access for material breach (including non-payment), for conduct that threatens the Service or others, or as required by law. On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination (generally thirty (30) days), after which we may delete it in the ordinary course, subject to legal retention requirements.

16. Changes to these Terms or the Service

These Terms and the Service are always subject to future revision and update. We reserve the right to change, add to, or remove any part of these Terms or the Service at any time, in our sole discretion. We will post the updated Terms with a new "last updated" date and version and, for material changes, provide reasonable notice (for example, by email or in-app) and ask you to accept the updated Terms. For material changes, your continued use may be conditioned on renewed acceptance; for non-material changes, your continued use after the effective date means you accept them. Please review these Terms periodically.

17. Governing law; jury waiver; exclusive venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY in any action arising out of or relating to these Terms or the Service. Any action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the Court of Common Pleas of Butler County, Pennsylvania (50th Judicial District), or, solely where federal subject-matter jurisdiction exists, in the United States District Court for the Western District of Pennsylvania. Each party irrevocably consents to the personal jurisdiction and venue of those courts and waives any objection based on forum non conveniens or improper venue. If you are a government or public entity (such as a municipal fire department), certain provisions of these Terms — including venue, indemnification, jury waiver, and automatic renewal — may be modified by our Government & Public-Entity Addendum to the extent required by applicable law; contact us to arrange one.

18. General

These Terms, together with any order and the policies referenced here, are the entire agreement between us regarding the Service and supersede prior understandings. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be sent to your account contact; notices to us should be sent via our contact page.

19. Contact

Questions about these Terms? Contact us, or write to us at:

Firehouse 360
PO Box 105
Prospect, PA 16052

← Back home